Barriers to Foreign Investment in the Chinese Internet...

Barriers to Foreign Investment in the Chinese Internet Industry Summary: Developing an Internet business in China is not easy, even though the country has the largest Internet user population among all countries in the Asia-Pacific region. Chinese laws make foreign investment difficult, and the country -- quite unlike the United States -- has strict legal controls on information and distribution and poor enforcement of intellectual property laws. This article explains the barriers facing high-tech companies in China. [pic] Introduction | | China has the largest population and one of the fastest-growing economies in the world. If only one percent of its population participates in the New Economy, China†¦show more content†¦Because Internet portals funded by foreign investors usually publish news releases and advertisements based on the less-stringent standards abroad, these portals may tread on very sensitive areas. While the Chinese authorities have yet to tighten control over the contents of these portals, the authorities may implement more restrictive regulations should the political situation require them to do so. Confusing Regulatory Structure Like the laws governing the Internet industry, the regulatory structure in China is very confusing, especially to foreign investors who are concerned with predictability and stability. So far, it is unclear which ministry has the final say over Internet and e-commerce matters. While the MII is responsible for overseeing telecommunications, multimedia, satellites and the Internet, other government agencies are also involved in regulating the Internet industry. For example: †¢ The Ministry of Public Security has authority to prevent the dissemination and use of information and products that are considered harmful to the state and society. †¢ The State Secrecy Bureau has promulgated regulations concerning state secrecy protection. †¢ The Ministry ofShow MoreRelatedThe Chinese Fireworks Industry1438 Words   |  6 PagesThe Chinese Fireworks Industry Liuyang, a city in Hunan Province in China, is known as â€Å"the home of firecrackers and fireworks†. The fireworks making in Liuyang has a long history and tradition in China, and enjoys a high reputation in the domestic market. It was also the top fireworks exporter in the world, covering 60% of the global production. However, the fireworks market in China faced an intensified competition and several legal restrictions. Jerry Yu, who was running a small family-ownedRead MoreBussiness Qa Essay1476 Words   |  6 Pagesorigin enjoys a comparative advantage in their industry? 3. Explain how to calculate the balance of trade. How does the growing United States trade deficit impact the economy? Why? 4. Explain the meaning of â€Å"strong† currency and â€Å"weak† currency. What are the advantages and disadvantages of each? 5. Why is outsourcing such an attractive way for firms to tap into foreign markets? What are the risks of foreign outsourcing? 6. Outline theRead MoreGlobalization Has Become The New Term For The International Economy1526 Words   |  7 Pages(Scholte, 2007). The industry development has been the most effective portal for globalization and some of the most powerful players in the globalization have a big role for development establishment (Singh,2005). There are two factors that stimulate the happening of globalization. The first one is the declining barriers of free flow of goods, services, and capital. Foreign Direct Investment happens when a resources invested by a firm outside its country. There are a lot of barriers such as tariffs onRead More(M2) Compare the Challenges to Selected Business Activities Within a Selected Organisation, in Two Different Economic Environments1255 Words   |  6 PagesTesco Plc., a large retail store in the UK. China is the 2nd most populated country in the world and is the largest economy in the wold in contrast UK has a significantly smaller population than China and i s the second largest economy in the world. Chinese businesses have become much more efficient and China is now the largest Asian economy by a long way: meaning that if Tesco wanted to expand into China it would face a lot of competition and successful businesses with similar products. Tesco’s mainRead MoreCase Study : China s Auto Industry Essay1472 Words   |  6 PagesExecutive Summary China’s auto industry is the largest in the world. But its growth is expected to slow somewhat. Sales of light vehicles through May 2016 were on pace with the economy up 6.9 percent to 10.2 million units, thanks in no small part to the tax stimulus that will continue through 2016. China will continue to be a key growth market for automakers and suppliers around the world. We urge the Tesla board of directors to continue the market penetration of this gem of an opportunity in ChinaRead MoreThe Economic Development Of China1420 Words   |  6 Pages Since initiating market reforms in 1978, China has experienced enormous and rapid economic growth, become one of the world’s largest economies. The seeds of this rapid economic growth were planted in 1978 when the Chinese Communist Party started to introduce capitalist market principles. This was done by moving from a centrally planned to a market based economy. The shift away from traditional Marxist policy created a scarcel y concealed capitalist culture in China masked by a communist facade. OneRead MoreInvestigate of Chinese Auto Mobile Industry -- a Study of Shanghai Volkswagen Case2962 Words   |  12 PagesAnalysis – PEST Analysis Political/legislative Chinese began to open its market and reduces of governmental control over marketing and labour mobility in the1980s. After twenty year reform of state-ownership enterprises the SOEs remained the most significant role in China economy and control the key industry of China. The adjustment of government policy and stabile political environment played a role in the recent increase of foreign investment in China. By the end of June 1997, it was reportedRead MoreGoogle Acceptance Of The Chinese Government Policies3024 Words   |  13 Pagesgood performance over the last many years. With their multiples attempts in China, Google had been through challenging issues. Part of the main causes with these issues is that Google acceptance of the Chinese government policies. The government had created certain regulations on the use of Internet. Because of this strict regulation, Google was dealt with a definite case of an obstacle to fully penetrate consumers in China. In relation to this fact, G oogle was faced with the problems of whether toRead MoreEbays Failure in China6789 Words   |  28 Pageslocated,†© and†© the†© type†© and†© degree†© of†© coordination,†© i.e.†© what†© is†© the†© appropriate†© organizational†© structure†© to†© support†© the†© configuration†© of†© the†© MNC†© (PORTER,†© 1986).†© Furthermore,†© a†© company†© has†© to†© determine,†© in†© respect†© to†© its†© industry,†© the†© optimal†© trade†© off†© between†© global†© integration†© †© local†© responsiveness.†© The†© standardization†© vs.†© localization†© trade†© off†©matrix†©has†©lead†©to†©4†©international†©approaches:†©International†©Exporter,†©Global,†©Transnational†© and†© Multi†dome stic†©Read MoreThe Global Economic and Political Implications of the South African 2014 General Elections1164 Words   |  5 Pageseconomy of South Africa. The purpose of this essay is to explore the world’s stake in South Africa, its nature and what implications the 2014 elections has on it. I will be exploring the South African mining industry by looking at the current platinum strikes and its implications on foreign investors. I will be showing the effects of the South African economy and politics on South Africa’s biggest import and export partner China. I will go further by examining the President’s state of the nation

Ethics Of Human Resources Ethics - 1593 Words

Ethics In Human Resources Logan Fjelstad March 13, 2015 Ethics In Human Resources Ethics in the workplace are an important part of any business owner or business managers job. The human resources department or HR deal with a vast array of different ethical challenges. HR departments deal directly with everyone employed by a company. HR can include many ethical pitfalls that can lead to a bad reputation or damage a companies financial sustainability if the situation is not handled properly. That is why understanding how important ethics in an HR department can be crucial for any business owner whether it big or small (Ethics). When companies do have a breach of ethics in their HR department it can lead these companies into a big legal mess within both the civil and criminal areas. There are some companies that have good ethics programs in place and by doing this can help avoid legal trouble when it comes to any discrimination and any hostile work environment issues they may be having. When it comes to the civil area of ethics violations in HR I sat down and spoke with my father who is a civil rights attorney in Gresham that mainly deals with business law, his name is Eric Fjelstad. Below is the transcript from our interview; The first question was what is the top ethical violation you see a client bring to your attention? Assuming that legal violations are â€Å"ethical violations,† the most common violations relate to employees who are perceived toShow MoreRelatedThe Ethics Of Human Resource Management896 Words   |  4 PagesWhile senior level leadership and managers are responsible for the ethical climate of an organization as well as being influencers on the ethical behavior of employees (Meinert, 2014), the role of human resource management (HRM) in the cultivation of an ethical workplace cannot be underestimated. Through the development of behavioral policies, codes of conduct, and training initiatives (Unit 8 Lecture Notes, n.d.), as well as their involvement in hiring and evaluation, HRM helps to build an ethicalRead MoreThe Ethics Of Human Resource Development1778 Words   |  8 Pages Jasmine Williams-Thompson HRD 5343 Foundations of Human Resource Development Paper Critique September 28, 2015 Managers’ personal values as predictors of importance attached to training and development: a cross-country exploratory by David McGuire, ThomaS n. Garavan, David O’Donnell, Sudhir k. Saha and Maria Cseh Introduction Very few studies have been tested to show the importance of training and development even though managers may explain the importance of it within their organizationRead MoreHuman Resource Management: The Guardian of Ethics1724 Words   |  7 PagesCritically evaluate if HRM managers can be the â€Å"Guardian of Ethics† in an organization. Human Resource Management is the process of acquiring, training, appraising and compensating employees, and of attending to their labor relations, health and safety and fairness concern. â€Å"Human Resource Management is a distinctive approach to employment management which seeks to achieve competitive advantage through the strategic deployment of a highly committed and capable workforce, using an array of culturalRead MoreBusiness Ethics For Human Resource Management1309 Words   |  6 Pagesimplications of business ethics for human resource management? Explain the potential roles of human resource managers in the ethical conduct of business. By Shehan Perera (100684161) Ethics in HRM suggests the treatment of employees with common decency and justice. Ethical business practices contributes to the long and short term business objectives as the employees will feel motivated thus they will work efficiently and effectively . The conduct of ethics in HRM fundamentallyRead MoreHuman Resources, Strategy And Business Ethic1545 Words   |  7 PagesHuman Resources, Strategy and Business Ethic Page Break Introduction The 21st century workplace environment is established on numerous reforms and transformations in different aspects that constitute the management of human resources. Therefore, the human resource departments in different departments have adopted different approaches to managing their employees. In this regard, most businesses and organizations across the globe have adopted different concepts of strategic human resource managementRead MoreThe Implications Of Business Ethics For Human Resource Management1457 Words   |  6 Pagesbusiness ethics for human resource management? Explain the potential role(s) of human resource managers in the ethical conduct of business. Provide examples where appropriate. Essay The concept of business ethics is gaining more and more attention from many different organisations. Business ethics relate to the ethical judgments of what is right and wrong in an organisation (Sparks et al. 2010, p.2). Human resource management in particular, demonstrates the implications of business ethics throughRead MoreWgu Human Resources Code of Ethics7430 Words   |  30 Pagesfindings of an analysis that I conducted on our company’s ethical decision-making process. This report will include strategies to mitigate against concerns I will have raised in the memorandum. I will also discuss the process of creating a code of ethics that will provide for employee growth through ethical decision making and continued company revenue growth. Production Concern Company X is the leader in the production of toy whistles for children the world over. Our principal production plantRead MoreIs Ethics Promoted By Human Resource Management Affects The Operations Of An Organization2474 Words   |  10 Pageswhich ethics promoted by human resource management affects the operations of an organization. The human resource management is responsible for implementing the accepted behavior of the stakeholders to ensure that the company runs smoothly. The company is dependent on the human resource in maintaining and promoting ethical behaviors as it has the responsibility of educating, training and communicating the behavior of the stakeholders. This paper clarifies the manner in which the human resource managementRead MoreEssay about Elements of a Common Ethics Program, A List of Elements794 Words   |  4 PagesIntroduction This Ethics Program is based on our common ethics and is supported through our behavior every day. Company X has highest ethics of skilled integrity and ethics in the professional community. Continuing and improving our outstanding character is vital to our accomplishments. The company’s focus is on our customers, results and acting with fairness, honesty and integrity. At all times during business dealings and relationships an employee is to demonstrate these values. 1) Honesty-

F. Scott Fitzgeralds Novel The Great Gatsby Is About A Man Named Gats (1003 words) Essay Example For Students

F. Scott Fitzgeralds Novel The Great Gatsby Is About A Man Named Gats (1003 words) Essay F. Scott Fitzgeralds novel The Great Gatsby is about a man named Gatsby, in love with a woman, Daisy, who is married to Tom Buchannan. He dreams that one day he and Daisy will get together. Gatsby has worked hard to become the man that he believes will impress Daisy. Even though he has an extravagant house, lots of money, and wild parties, he is without the one person he wants, Daisy. Even befriending Nick deals with Gatsby getting Daisy, because Daisy is Nicks cousin. In a meeting arranged by Nick and Gatsby, Daisy is invited over for tea and she sees Gatsby. It seems as if time is suspended for a moment, as they look at each other both thinking something. Then Gatsby tips over Nicks clock, symbolizing that he is running out of time to try to capture what he and Daisy once lost. Through the lonely and careless characters of: Jordan Baker Jay Gatsby, Myrtle, and G. Wilson, Fitzgerald is able to illustrate the lack of spirituality in this novel. The main place in The Great Gatsby that shows the lack of spirituality is the Valley of Ashes, where Myrtle and her husband, George Wilson live. It is a bleak, desolate valley including only one building, a car garage. One day while driving around Tom and Nick stop off at the valley to see Myrtle, Toms mistress. Nick describes this valley as being: about half way between West Egg and New York a fantastic farm where ashes grow like wheat into ridges and hills and grotesque gardens (27). The concern here is with the corruption of values and the decline of spiritual life. The traditional views of God and Religion are dead here and the readers can tell this because the only God-like image in this novel is a billboard with the eyes of Dr. T. J. Eckleburg advertising glasses. The eyes of Dr. T.J. Eckleburg represents the fact that God and religion have taken a less substantial role in comparison with the gods that have the powers of wealth, status, and greed. Dr. Eckleburg represents God, but by the way Nick describes the billboard tells the readers that even though God may watch over His people, he is being ignored in this novel, which is symbolized by the decaying billboard: his eyes, dimmed a little by many paint less days under the sun and rain (28). George Wilson is the owner of the car garage in the Valley of Ashes. When Nick first meets Wilson he describes him as a blonde, spiritless, man the description fits him well because Wilson works on machines, especially cars (29). Machines are the lifeless, inanimate objects from which Wilson makes his living. Machines have no spirit; according to Nick Wilson has no spirit either. Carelessness shows lack of spirituality because if a person is careless then he or she is reckless and usually has no concern for rules or consequences. The disregard for other people is shown in this novel mostly through driving. Nick tells Jordan one day while he is riding with her that she is: a rotten drivereither you ought to be more careful or you oughtnt to drive at all (63). Jordan protests that she is a careful driver but messes up her statement by saying: theyll keep out of my way (63). That shows that she has a lack of concern for other drivers and only concern for herself if she believes that other people will keep out of her way. Say she meets someone else that has that same motto. Jordan was right when she pointed out to Nick that: it takes two to make an accident (63). .ucd056ce7a18ff2743f3554e8b7ffcef2 , .ucd056ce7a18ff2743f3554e8b7ffcef2 .postImageUrl , .ucd056ce7a18ff2743f3554e8b7ffcef2 .centered-text-area { min-height: 80px; position: relative; } .ucd056ce7a18ff2743f3554e8b7ffcef2 , .ucd056ce7a18ff2743f3554e8b7ffcef2:hover , .ucd056ce7a18ff2743f3554e8b7ffcef2:visited , .ucd056ce7a18ff2743f3554e8b7ffcef2:active { border:0!important; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .clearfix:after { content: ""; display: table; clear: both; } .ucd056ce7a18ff2743f3554e8b7ffcef2 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ucd056ce7a18ff2743f3554e8b7ffcef2:active , .ucd056ce7a18ff2743f3554e8b7ffcef2:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .centered-text-area { width: 100%; position: relative ; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ucd056ce7a18ff2743f3554e8b7ffcef2:hover .ctaButton { background-color: #34495E!important; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ucd056ce7a18ff2743f3554e8b7ffcef2 .ucd056ce7a18ff2743f3554e8b7ffcef2-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ucd056ce7a18ff2743f3554e8b7ffcef2:after { content: ""; display: block; clear: both; } READ: Defining Art EssayBy his own choice Gatsby tries to remain secluded and Nick observes that he does this even at his own parties: my eyes fell on Gatsby, standing alone on marble steps and looking from one group to another with approving eyes I wondered if the fact that he was not drinking helped to set him off from his guests (54). He is rarely seen among his guests, most of the time he is just watching them. Gatsby is a lonely man, although there was a small bit of romantic speculation between him and Daisy, that idea is crushed in the hotel room when Daisy admits to Gatsby that he wants too much. Tom ends the dispute by saying to Daisy: Go on I think he realizes that hi s presumptuous little flirtation is over (142). This scene marked the end for Gatsby and Daisy. This is a hard concept for Gatsby to grasp because he has spent most of his life longing for Daisy. One day Nick sees him outside with his arms: stretched out toward the dark water in a curious way, and as far as I was from him, I could have sworn he was tremblingI glanced seaward and distinguished nothing except a single green light (26). That light was on the end of Daisys dock, which is why he built his house where he did, so he could see Daisys. Even Nick knows that for Gatsby to imagine that what he thought he had with Daisy is over is too hard to believe and says: he must have felt that he had lost the old warm world, paid a high price for living too long with a single dream. He must have looked up at an unfamiliar sky through frightening leaves and shivered (169). Gatsby had no faith to fall back on. Gatsbys world does not extend beyond Daisy, just as Wilsons world revolved around Myrtle. When she is murdered, all Wilson can think about is revenge. Once Wilson murders Gatsby, he has no other reason for living, so he kills himself, because without Myrtle he can no longer function. On the other hand, Gatsby believes until the day he dies that Daisy never loved Tom and that there was still hope for him and his only love. Bibliographymy mind

Unit work free essay sample

Service Users who have barriers to communication need support to allow them to express themselves effectively, not only at the service, but out in the community also. As a senior / line manager, It is important for me to be aware of the Service Users individual preferred methods of communication and to support the Service Users to use this method. Service Users at Beudygwyn have the right to use any means and ways of communicating with others and their choice should be fully respected by our all of the staff that support them day to day. Communication is a basic human right, whether you have a disability or not. Without communication the Service Users are unable to realise or voice their rights. Under the Human Rights Act 1998 all individuals have the right to ‘freedom of expression’. If unable to communicate, then our Service Users would be denied these rights. At Beudygwyn, we work with Service Users who have learning difficulties that vary. We will write a custom essay sample on Unit work or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page We have Service Users who are Down Syndrome, have dementia, Autism, Physical Disabilities, Cerebral Palsy and Mental Health problems. Learning Disabilities Up to 90% of people who have learning disabilities have some form of specific communication need. Many people who have a learning disability have no identified cause of their communication difficulties. People with learning disabilities can be affected mildly, moderately or severely. Four out of five people with severe learning difficulties have no effective verbal speech. Downs Syndrome Down’s syndrome is a chromosomal disorder where the foetus is developed with an extra chromosome at pair 21. 75% of people with Down ’s syndrome have difficulties with their hearing. Combine this with a learning disability and these people have an increased difficulty with communication. People with Down’s syndrome can have difficulty in forming words and speech sounds, resulting in their speech being difficult to understand. Autism People with Autism have communication disorders which can make it very difficult for the person to be able to communicate and interact with their surroundings. For example: Echolalia (repeating words spoken to them without knowing or understanding the meaning) use of phrases out of context, misreading others’ non-verbal cues. A lack of eye contact, a difficulty initiating and sustain interactions due to limited concentration span. Mental Health Problems A mental health problem is one that effects how the person relates to the environment they live in due to changes within the brain caused by injury, infection, age or substance abuse. Physical Disability When the physical disability affects the person’s facial muscles or vocal cords their verbal communication can be affected. If it affects their bodily movement or head control it can affect their non-verbal communication. For example: their body language. Dementia The most common mental health problem within older people is dementia. Dementia is a progressive disorder that can affect the person’s short, and sometimes long-term memory. It also affects the person’s recognition of people or things, speech, understanding, concentration, orientation and motivation. 1. 2 Explain how to support effective communication within own job role As a senior / line manager, it is my responsibility for establishing the communication needs of the Service Users at Beudygwyn Farm. I need to provide appropriate support and ensure that any equipment and materials they may need to communicate is available. My role is to empower the Service Users rights. Before I can give any kind of support to the Service Users and staff at Beudygwyn Farm, the Service Users ability, needs and preferences should be considered and taken into account. When a Service User is referred to Beudygwyn, and enters our care, they will have all their needs and preferences assessed and a base line regarding their communication abilities and then methods will be put in place. These will usually be documented on a Support and Risk Plan document we use, and this will be placed in the Service Users’ working and information file for all staff to fully read and sign. I will establish a baseline by observing the ways the Service User communicates and the method they use. Service Users have the right to communicate through their chosen method and their choice should be acknowledged and respected by all the staff at Beudygwyn Farm. During an initial assessment a Service Users ability and communication and any changes are recognised during either a 3 monthly or 6 monthly review and shared with our team to ensure the Service Users needs are fully met. To enable that I get the full support and to ensure I get the best out of the Service Users communication abilities, I would liaise with the following people, and invite them along to his/her review: Family and Friends Speech Therapists Psychologists Psychiatrists Occupational Therapist Support Staff / Key Workers Care Managers LD Nurses Effective communication improves the quality of life of people. It is essential that efforts are made to enhance communication, make time to listen and to understand. In my role at Beudygwyn Farm I must ensure that best practice which includes ensuring that: Staffs are fully aware of the different communication needs of different Service Users, including taking account of any hearing or visual problems or where Welsh is their first language. Staffs are trained to understand the importance of verbal and non-verbal communication and barriers to effective communication. A multi-disciplinary approach is used to implement communication strategies Staff are able to access specialist advice and information Advocacy services are used Here at Beudygwyn Farm, we use many different strategies to help our Service Users communicate effectively. Upon taking on new members of staff, I will ensure that training for relevant communication methods are implemented as part of their induction. The most common communication aids we use at Beudygwyn are Makaton and PECS (Picture Exchange Communication System). 1. 3 Analyse the barriers and challenges to communicate within own job role Communication is a fundamental relationship-building skill in the workplace. If staff don’t communicate well they limit their ability to connect on any meaningful level and at the extreme, could create conflict. It’s very important that I show respect to people I work with as they will have expectations of how I should communicate with others. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate, and straight forward way. By communicating in this manner, others will have trust and confidence in me and my abilities. There are many barriers to communication. Anything that may obstruct any form of communication is a barrier. The first barriers that we need to identify are those that we could be creating. We need to ensure that we aren’t making it difficult for anyone to understand what we are saying at work; therefore we need to do everything possible to assist communication. We can do this by avoiding professional jargon and terminology. Physical barriers These are due to the nature of the environment where we are trying to communicate. It could be that there are distractions or noise, l such as having the TV on in the background. An inappropriate temperature, making the room too hot or too cold. Is the room light enough? Am I positioned so that I am close enough to be heard but not invading personal space? Psychological barriers This could include hearing or sight difficulties. Personal problems and worries can lead to lack of concentration, memory loss (dementia) Language difference This could be due to the choice of words used. Other linguistic abilities may differ from my own, leading to poor explanations and misunderstandings. Most of our Service Users are English, however we do have one or two Service Users who are bilingual, and speak welsh as their first language. We need to ensure that there aren’t any communication barriers when interacting with those Service Users. 2. 1 Monitor the effectiveness of communication systems and practices. In order to establish the effectiveness of communication systems and practices I will first need to establish a baseline of each service user’s communication skills and the method they may use. I would establish this during the initial assessment. This needs to be recorded in detail and discussed with other member of staff in Beudygwyn Farm to see whether they agree with the assessment. This information together with the communication method the service user prefers and any aids which they use to support their communication will then be written into the individuals care plan so that any changes to the base line can be monitored. In order to monitor the effectiveness of the care plan regular reviews need to take place in order to check for improvements in the service users communication skills. For any monitoring to be effective it is important that our feedback system in place is efficient and that staff and service users at Beudygwyn are allowed to contribute in the monitoring process. Everyone should be aware that their observations, feedback and comments are important. As part of the management team, my role is to collate all the information and update the service users care plan to take into account any monitored changes. 2. 2 Evaluate the effectiveness of existing communication systems and practices. Once I have established and agreed the methods of communication and support which I’m to provide the service user with it is important that I evaluate the effectiveness of that support. The agreed methods of communication and support are only effective for as long as the service user‘s communication skills remain the same. If their skills change then so do their support plans. As part of the management team at Beudygwyn, I would be expected to recognise any changes to the service user’s communication skills. As before, this can be done by monitoring feedback from the staff, service user, family, and other professionals involved in the service user’s care and by observing the service user when they are communicating with myself, support staff and their friends and relatives. This way I am able to evaluate if the communication method is working and also recognise any changes. The most obvious changes are when service users aren’t able to do what they use to do. As well as the service user’s communication skills becoming worse, a service user’s circumstances and abilities could improve. This could be in the case of a service user who had suffered a stroke. With therapy and encouragement their speech could improve so that they are able to gradually able to express their needs through speech. These changes need to be collated, discussed and available to everyone in the care team, so all are aware and can add their views and opinion. With regards to evaluating the effectiveness of existing communication systems and practices between service users, staff and management, it is important that I have established a system in the workplace where regular meetings take place and everyone’s views and opinions are discussed and valued. Other communication methods are: Staff communication books – daily notes which are not confidential Staff notice boards – details of personal development, training opportunities Staff handover – discuss recent events throughout the days Complaints procedures – All staff at Beudygwyn are fully aware of the process and how to complain Care Planning – Confidential daily / working records Supervisions – Staff can discuss any issues. This is a two way activity 2. 3 Propose improvements to communication systems and practices to address any shortcomings It’s Important that everyone involved in the care of the service users work as part of a team to establish the best support for that person. This is known as multidisciplinary working. When changes occur it is important that the correct help and support is obtained immediately so that the service user does not feel frustrated or isolated by being unable to communicate effectively. I would need to access the appropriate support and have access to sources of information and resources to be able to do this. It is therefore important to immediately deal with any changes with an individual’s communication skills. I would encourage support workers, family and friends to monitor an individual for change and this will lead to positive outcomes. If changes are identified, then support workers should record this in the service users daily activity journal with a factual entry of what was observed or how they identified the change. Each support worker is to sign and date each entry which has been made. These should then be formally reported to me or the service manager – Gwenda Potter, and then any further actions must be dealt with immediately. Significant changes of an individual’s communication needs should be referred to the SLT (Speech and language Therapist) or the GP for professional investigation and monitoring. If no changes have been reported, reassessment should be undertaken on a yearly basis and should involve both the individual and key people in their lives, including their family, friends, SLT, GP, psychologist, psychiatrist, occupational therapist, support workers and any other significant person involved in the individuals’ life. This is known as a multidiscipline review. This ensures the continued development of the individual’s communication. With regards to staff, communication systems and practice, it is important to evaluate these on a regular basis in order to address any shortcomings. To avoid any shortcomings: All staff should attend training regarding completion of communication records and confidentiality and should be aware of Regard Partnership’s policies and procedures regarding these areas. All my staff should be aware of the complaints procedure in the workplace and have the knowledge of who/where they should complain for themselves and also on behalf of an individual. All staff have regular supervisions with me where they are able to voice any concerns . Copies of supervisions are referenced in my QCF file. Regular handover and team meetings where everyone can discuss any concerns they may have and feedback on areas of problems. 3. 2 Compare the effectiveness of different communication systems for partnership working. Effective communication between partners is essential to good partnership working. Without effective communications staff can feel very isolated. Interaction needed to be on-going, and partners needed to be mindful of the need to reduce jargon to promote clarity of understanding. Inclusion of the views of service users and their support workers are also important to the communication process, as a means of helping staff to look at things in new ways and to bring diversity and creativity to the process. There are many different communication systems which can be used in partnership working. Computerised systems with shared records and access, for example, Hospitals and GP’s now share some computerised medical records. This ensures continuity of service with immediate access to records. This avoids the need for paper records which increase the need for secure storage and accurate filing systems. This also allows for faster retrieval of information and an increased frequency with which information is collected and shared. It also ensures a standardised system across the partnership working. For any system used it has to be available, effective and efficient in order to benefit all partners involved. 3. 3 Propose improvements to communication systems for partnership working. If I felt that there is room for improvement to communication systems for internal partnership working I could propose a meeting at Beudygwyn to discuss my proposals that could be made through written communications. By liaising with external partners at regular meetings and discussing, listening and sharing ideas and problems, solutions will be able to be found to any communication improvements which need to be made. Sometimes this may mean reaching compromises or it may just involve alleviating the anxieties of others in the partnership. 4. 2 Analyse the essential features of information sharing agreements within and between organisations. Sharing information which is confidential is a complex area within Health and Social Care. Certain information needs to be shared within the workplace and also with external agencies. When considering sharing information I have to consider my duty od care to the service users and decide if its in their best interest to share information. I also have to consider and respect their dignity and right to privacy. Whatever information is shared, it should be on a need to know basis only eg. If a service user is admitted to hospital the paramedics need only know about the medication details of the service user. They do not need to know about the service users financial affairs. In each case, the service users rights need to be protected, and each case should be looked at on its own merits. The company needs to ensure that it is following the framework laid down within the Caldecott Principles. Each workplace has its own workplace agreements regarding the sharing of information. This is usually covered in the Confidentiality Policy, which all staff read and sign during our inductions. This is also then discussed during our staff meetings on a monthly basis. Information sharing between staff in the workplaces essential as it ensures that the service users receive continuity of care. It is important that this is done respectfully and privately thought – not in front of others who do not need to know. Both verbal and written passing of information should be done this way. Changes in behaviour, health and diagnosis are important pieces of information that need to be passed on both internally and externally with other organisations. However, not all staff need to know the entire workings of the service users life – all they need to know is contained in the service users care plans. When service users attend medical appointments it is essential that the staff understand the people they are assisting – however it is not practicable or evident that they need to know the entire care plan file of the service user. In this instance, the NHS has drawn up a patient passport document. This allows the essential information that the NHS staff will need to know to be completed by care staff and be taken with the service user, thus allowing the NHS staff to care for the service user with respect and dignity. I have been working with the health liaison officer for the local NHS hospital to complete these documents for current and new service users. In cases of possible crimes, and/or abuse it may be necessary to share information to third parties in order to protect the service users – against their wishes. However, again it is important that only the essential information is given to assist the other organisations in their enquiries. I have a duty of care to ensure that the service users I support are safe, and if I feel that they are not I need to pass this information on – either direct to management, or via the ‘Whistleblowing’ Policy, which will respect my decision to disclose the information while protecting me from discrimination or wrongful dismissal. 4. 3 Demonstrate use of information management systems that meet legal and ethical requirements. Policies and procedures for staff information are kept in a hard copy in the staff duty room. Where possible, all staff also receive a copy of them on a compact disc for their own use at home. Also, staff are required to read these during their induction period at Beudygwyn Farm, and are not allowed on the ‘shop floor’ until this has been signed off by myself or other management. All computers on site are password protected. The computers that are used by both staff and service users also have separate passwords for their own protection. Personal email accounts are password protected also. All passwords are changed regularly to increase protection – this is normally done following prompt from the software. Within the office, each service user has their own drawer within the filing system. These are individual to the service users and are lockable. This is done each night, and over the weekend period. Also within the filing system, all staff files are kept in lockable drawers. These are also confidential and no-one but the management team is allowed access to these. Some files are selected on occasion from CSSIW inspection and quality assurance audits – these are only the external people allowed access to staff files. Staff have the right to request access to their files and their file alone, and do so via the manager. If a car / person arrives on site, staff and management ensure that they are met within the car park space – where possible. Their identity and purpose for visit is checked, verified and they are quickly shown to the appropriate venue as required. If they cannot state their purpose / identity adequately then they are asked to leave until such time as they can prove their right to be on-site. When service users / staff / visitors are shown into the office, it is ensured, where possible that any confidential paperwork is out of sight. No service user names are used on noticeboards, only initials. Where possible, it is arranged that computer screen cannot be easily read either. If not possible, all programs are minimised until safe to work on again. Information for the service users is usually provided in easy to read formats, pictorial formats where possible and also standard format. Each unit has a communication board, which enables the service user to be able to look at their day at a glance. It tells them which member of staff is working with them, date, and general routine. Any posters for events are also placed on this board for the service user to read.